Terms & Conditions

Your Trust, Our Commitment

Effective Date: 01 January 2025

1. Overview

This website is operated by Health Secret. These Terms & Conditions apply to all users of the site, including browsers, customers, and contributors of content. Health Secret reserves the right to modify or update these Terms at any time without prior notice.

2. Product Information & Use

Health Secret offers a curated range of dietary supplements and wellness products designed to support your health, beauty, and overall wellbeing.
Our products are manufactured in certified facilities and may carry one or more of the following certifications:
- HALAL certification
- Registration with the Ministry of Health Malaysia (MOH) — indicated by a valid registration number beginning with “MAL”
- HACCP (Hazard Analysis and Critical Control Point)
- MESTI (Makanan Selamat Tanggungjawab Industri)
- GMP (Good Manufacturing Practice)

Please note: Certifications vary by product. Not every product carries the same certification(s).

For specific certification details, please refer to the individual product pages.

Health Secret products are not intended to diagnose, treat, cure, or prevent any disease. Always consult a healthcare professional before starting any new supplement, especially if you are pregnant, nursing, taking medication, or have an existing medical condition. Individual results may vary.

3. Orders, Pricing & Payments

All prices listed are in Malaysian Ringgit (MYR) and are inclusive of applicable taxes unless stated otherwise.
Health Secret reserves the right to change product pricing or discontinue items at any time.
Orders are considered confirmed once full payment is received.
We accept secure online payments via credit/debit cards, FPX transfers, and e-wallets.

4. Shipping & Delivery

Orders are typically processed within 1–3 business days, and delivery times vary based on location (usually 3–7 business days within Malaysia).
For comprehensive information regarding order processing, shipping timelines, delivery coverage, and related terms, please refer to our [Shipping & Delivery Policy].

5. Returns, Refunds & Exchanges

We are committed to ensuring your satisfaction and providing clear guidelines on how to return products, request refunds, or make exchanges where applicable.
For detailed information regarding returns, refunds, or exchanges, please refer to our dedicated [Return & Refund Policy].

6. Promotions & Discounts

Promotional offers are valid for a limited time and are subject to change without notice.
Discounts and promo codes cannot be combined unless otherwise stated.
Promotional items are not eligible for return or refund unless defective.

7. Intellectual Property

All content on this website—including logos, images, product descriptions, and design—is the intellectual property of Health Secret.
No content may be copied, reproduced, distributed, or used without our prior written consent.

8. Limitation of Liability

Health Secret shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use or misuse of our products or website.
You agree that the use of our website and products is at your own risk.

9. Privacy

We are committed to protecting your personal information.
Please refer to our [Privacy Policy] for full details on how your data is collected, stored, and used in compliance with the Personal Data Protection Act 2010 (PDPA), Malaysia.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.
Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Malaysia.

If you have any questions, feel free to [Contact Us]—we’re happy to assist! 😊